AI Receptionist · Your site + WhatsApp
NovaChat answers questions, books appointments, and follows up — on your website's chat widget and on WhatsApp. Same brain, both channels. Already have a website? Paste one line of code and the widget is live in minutes.
Works on the site we build for you — or on your existing site, in minutes.
One Brain, Two Channels
Visitors browsing your site can chat with an AI that knows your services. Customers texting you on WhatsApp get the same AI — with the same memory of what they asked last time. No duplicate setup. No different answers.
A floating chat button on every page. Visitors click, ask anything — "What's your address?", "How much is X?", "Can I book Tuesday at 3?" — and get streaming AI replies grounded in your real services, hours, and availability.
The same AI as a business partner on WhatsApp — sells, books, follows up cold leads, wins back lapsed customers, fills empty slots. Works at 11 PM. Works on holidays. Never misses a message.
One customer record. One inbox in Nova Hub. One conversation history that follows the customer across channels.
Pillar 2 · Campaigns
The same AI that handles your inbox also runs your WhatsApp marketing. Send promotions, recall reminders, win-backs, and festive offers to your customer list — with AI helping you draft the message and pick the timing.
Tell the bot "Send our regulars a Diwali offer." It drafts the message, picks the segment, suggests timing, and waits for your green light.
Booked customers, lapsed customers (60+ days), recent inquirers who didn't book, customers who got service X but not service Y. No CSV exports.
"Send a 6-month checkup reminder to anyone whose last visit was 5 months ago" — set it once, runs every week.
Per-campaign open rate, reply rate, bookings generated. Not vanity metrics — actual conversions tied back to the message you sent.
When a customer replies to a campaign, the AI assistant picks up the thread — answers questions, books their slot, closes the loop. Marketing and operations as one tool.
All composing happens in your Telegram chat with the bot. The dashboard is for visibility.
A real Receptionist, not a chatbot
Most WhatsApp tools just send messages. NovaChat is an AI partner that grows your business.
Gets smarter every day — knows your services, prices, customers, and what converts. Not static templates.
Doesn't just wait for messages. Follows up cold leads, wins back lapsed customers, fills empty slots — automatically.
Shows you how much money it made — in rupees. Appointments booked, upsells accepted, customers recovered.
No dashboard training, no API keys, no template builders. Just chat with the bot and describe your business.
Hindi, English, Gujarati, Hinglish — the AI auto-detects and responds naturally. No translation needed.
Website + WhatsApp + CRM — one unified system. Customers recognized across all channels.
Show Me The Money
Every month, you get a revenue report — not vanity metrics like "messages sent." Real money. Real ROI. In rupees.
This is why businesses never cancel. When you see "33x ROI" in plain numbers, the decision makes itself.
The Moat
NovaChat isn't a static chatbot with templates. It's an AI Receptionist that understands your business more deeply every month — your services, your tone, your customers' history, what they ask most.
Services, pricing, hours, FAQs, booking rules. Everything your AI needs to start answering accurately.
Learns which conversations convert, which objections cause drop-offs, and when customers are most likely to book.
Predicts demand ("Saturday will fill by Wednesday"), predicts churn, recommends pricing changes, suggests campaigns.
Benchmarks from hundreds of businesses: "Top dental clinics convert at 70%. You're at 45%. Here's what they do differently."
After 6 months, switching means losing all that learned intelligence. After 12 months, the AI knows your business better than any employee.
Works While You Sleep
You set the guardrails once. NovaChat acts autonomously within them — following up with cold leads, winning back lapsed customers, and filling empty slots — without you lifting a finger.
You Set the Rules
"Today, your AI: sent 12 rebooking reminders, followed up with 3 cold leads, offered 2 win-back discounts, and suggested a campaign for next week's low occupancy."
The Full Revenue Cycle
NovaChat handles every stage — so you never lose a lead, miss a follow-up, or forget a customer.
| Stage | What AI Does | Example |
|---|---|---|
| Inquiry | Answers accurately from business knowledge | "Root canal costs ₹8,000–12,000" |
| Qualification | Identifies intent and urgency | Detects "pain for 3 days" → flags urgent |
| Booking | Checks availability, books appointment | "Dr. Patel has slots at 10 AM and 3 PM" |
| Upsell | Suggests relevant additional services | "Add whitening? 20% off this month" |
| Reminder | Sends 24hr and 1hr reminders | "Your appointment is tomorrow at 10 AM" |
| Post-visit | Collects feedback, asks for review | "How was your visit? We'd love a review!" |
| Rebooking | Proactively suggests next appointment | "It's been 6 months. Time for a checkup?" |
| Win-back | Re-engages lapsed customers | "We miss you! 15% off your next visit" |
| Referral | Asks happy customers for referrals | "Refer a friend — both get ₹500 off" |
Chat + Dashboard
Between patients? Ask "How many appointments today?" in chat. After hours? Open the dashboard to scan the week, review campaigns, and check revenue.
Both powered by the same Business AI. Neither replaces the other — they serve different moments in your day.
🤖 AI: Amit hasn't responded in 2 days. Shall I send a follow-up with braces pricing?
How it fits together
NovaBuildBot is the AI growth manager you message. NovaChat is what your customers see. Nova Hub is what you see when you want everything in one view.
The growth manager you text — runs your website, blogs, SEO, AEO, social, and campaigns.
Your customers' face of it — the receptionist on your site and on WhatsApp.
Your view of it — conversations, appointments, customers, analytics, agent activity.
Built for medical practices
We tune NovaChat hardest for medical practices — the workflows, the language, the recall patterns. The same brain works for any business that talks to customers, but clinics and doctors are who we build with first.
Cleaning & whitening bookings, multi-dentist scheduling, 6-month checkup recalls, post-procedure follow-ups, treatment-plan questions.
New-patient intake, doctor availability across days, prescription-refill requests, urgent-vs-routine triage, post-visit instructions.
Dermatology, ENT, ortho, cardio, paediatric — specialist consults, follow-up scheduling, lab-report Qs, treatment FAQs.
Test bookings, fasting / prep instructions, home-collection scheduling, report-ready notifications, package questions.
Beyond medical — also a great fit for
Get NovaChat on your website today, with WhatsApp rolling out as part of your NovaBuildBot subscription.
Get Started on TelegramTell the bot "install the chat widget" and it goes live on your site within minutes.